Sales Experience Associate
1 week ago
We are seeking a highly motivated and customer-focused Sales Experience Associate to join our team at Power Utility Products Co. In this role, you will play a key part in delivering top-tier service to both our customers and sales team.
Key Responsibilities:
- Customer Support: Provide outstanding customer service to our clients, addressing inquiries, resolving issues, and offering solutions that enhance their experience with our products and services.
- Sales Team Collaboration: Work closely with the Sales Team to enter quotes, sales orders, and maintain accurate records of open orders to ensure timely follow-ups and successful sales conversions.
- Manage the 'Book of Business': Partner with the Sales Team to maintain and manage an organized and efficient 'Book of Business,' ensuring customer satisfaction and retention.
- Team Support & Workload Management: Balance workload effectively within the Customer Experience Team and identify opportunities for cross-functional collaboration across the organization to ensure operational excellence.
- Data Maintenance: Update customer and contact records, including communication preferences, to keep information current and easily accessible.
What We're Looking For:
- Strong Communication Skills: Engage effectively with customers and internal teams.
- Highly Organized: Manage multiple tasks and prioritize effectively.
- Detail-Oriented: Handle customer data and order management systems.
- A Proactive Problem-Solver: Provide exceptional customer service.
Why Join Us?
- Be part of a collaborative and customer-focused team.
- Opportunity for growth and development in a fast-moving company.
- Competitive salary: $65,000 - $85,000 per year, depending on experience.
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