Sales Experience Associate

1 week ago


Charlotte, North Carolina, United States Power Utility Products Co Full time
Job Description

We are seeking a highly motivated and customer-focused Sales Experience Associate to join our team at Power Utility Products Co. In this role, you will play a key part in delivering top-tier service to both our customers and sales team.

Key Responsibilities:

  • Customer Support: Provide outstanding customer service to our clients, addressing inquiries, resolving issues, and offering solutions that enhance their experience with our products and services.
  • Sales Team Collaboration: Work closely with the Sales Team to enter quotes, sales orders, and maintain accurate records of open orders to ensure timely follow-ups and successful sales conversions.
  • Manage the 'Book of Business': Partner with the Sales Team to maintain and manage an organized and efficient 'Book of Business,' ensuring customer satisfaction and retention.
  • Team Support & Workload Management: Balance workload effectively within the Customer Experience Team and identify opportunities for cross-functional collaboration across the organization to ensure operational excellence.
  • Data Maintenance: Update customer and contact records, including communication preferences, to keep information current and easily accessible.

What We're Looking For:

  • Strong Communication Skills: Engage effectively with customers and internal teams.
  • Highly Organized: Manage multiple tasks and prioritize effectively.
  • Detail-Oriented: Handle customer data and order management systems.
  • A Proactive Problem-Solver: Provide exceptional customer service.

Why Join Us?

  • Be part of a collaborative and customer-focused team.
  • Opportunity for growth and development in a fast-moving company.
  • Competitive salary: $65,000 - $85,000 per year, depending on experience.

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