Customer Service and Collections Professional

6 days ago


Fort Bragg, North Carolina, United States Palmer Group Full time
About the Role

We are looking for a skilled Account Resolution Specialist to join our team at Palmer Group. As an Account Resolution Specialist, you will play a key role in resolving customer disputes and improving relationships with our clients.

Key Responsibilities:

  • Monitor and manage accounts receivable to ensure accurate and timely payments
  • Identify and prioritize high-risk accounts to minimize delinquencies
  • Communicate with customers through various channels to resolve disputes and improve customer satisfaction
  • Collaborate with internal teams to resolve complex customer issues
  • Analyze data to identify trends and opportunities for process improvements

What We Offer:

  • A salary range of $50,000 - $75,000 per year
  • Comprehensive training and onboarding program
  • A collaborative and inclusive work environment


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