Quality Assurance Specialist

2 weeks ago


Sacramento, California, United States Capio Group Full time
About the Role

Capio Group is seeking an experienced Quality Assurance Specialist to join our team as a full-time employee in Sacramento.

The successful candidate will have a minimum of four years of experience in usability testing, as well as working knowledge of various programming languages and development platforms.

Responsibilities will include planning, scripting, and testing in Salesforce, as well as working with government clients and providing consulting services on the Portal.

The Portal is a recently replaced legacy online customer login portal with enhancement and maintenance and operations services.

The team will provide consulting services on the Portal, including technical analysis and design, system integration, and system development.

The successful candidate will have a sharp eye for detail and strong communication, reporting, and troubleshooting skills.

Possession of a relevant certificate or a bachelor's degree is required, and a copy of the diploma must be provided upon request.

Additional qualifying experience may be substituted for the required education on a year-for-year basis.

Key Responsibilities
  • Enhance user administration functions for client staff to more effectively provide customer support.
  • Implement an intuitive claims intake navigator to guide customers to specific client services.
  • Enable client staff to provide enhanced customer service Portal reporting by implementing Portal usage analytics, data aggregation, and reporting.
Requirements
  • Minimum of four years of experience in usability testing.
  • Working knowledge of various programming languages and development platforms.
  • Sharp eye for detail and strong communication, reporting, and troubleshooting skills.
  • Possession of a relevant certificate or a bachelor's degree.
  • Minimum of one year of experience working with government clients.
  • Minimum of three years of experience in planning, scripting, and testing in Salesforce.
  • At least two current references from previous engagements with other companies or government entities of similar size, scope, and type of service.
About Us

Capio Group is a small firm dedicated to big ideas and enjoys the rewards that come from hard work and commitment to our client base.

We offer the salary and benefits of the bigger companies with the added bonus of a flexible workplace and a great work-life balance.

We are committed to diversity, equity, and inclusion and believe that having diverse perspectives helps to generate better ideas to solve complex problems.



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