IT Support Specialist
6 days ago
We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a key member of our technical support team, you will provide first-level remote support to resolve problems with products and applications by meeting customer service standards. This includes answering support queries via phone or ticketing portal, troubleshooting Level I tickets, and ensuring customer needs are handled within company standard timelines.
Key Responsibilities:
- Provide responsive and professional technical support to clients.
- Analyze and troubleshoot technical issues to identify root causes.
- Escalate complex service issues to appropriate technicians and engineers as needed.
- Log all requests and maintain full documentation into the ticketing system.
About You:
To be successful in this role, you should have 1 year of technical training or equivalent experience. A strong focus on customer service is essential, as well as the ability to thrive in a team-oriented environment and work seamlessly with other technicians and engineers. Experience providing responsive, professional, highly personable technical support is also required.
Benefits:
This role offers competitive compensation, including an estimated annual salary of $60,000 - $80,000 depending on experience. Additionally, we offer medical, dental, personal time, vacation time, holiday time, tuition reimbursement, 401(k) and 401(k) match, a wellness program, volunteer hours, and much more.
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