IT Support Specialist

6 days ago


Appleton, Wisconsin, United States Gordon Flesch Company Full time
About the Role:

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a key member of our technical support team, you will provide first-level remote support to resolve problems with products and applications by meeting customer service standards. This includes answering support queries via phone or ticketing portal, troubleshooting Level I tickets, and ensuring customer needs are handled within company standard timelines.

Key Responsibilities:
  • Provide responsive and professional technical support to clients.
  • Analyze and troubleshoot technical issues to identify root causes.
  • Escalate complex service issues to appropriate technicians and engineers as needed.
  • Log all requests and maintain full documentation into the ticketing system.


About You:

To be successful in this role, you should have 1 year of technical training or equivalent experience. A strong focus on customer service is essential, as well as the ability to thrive in a team-oriented environment and work seamlessly with other technicians and engineers. Experience providing responsive, professional, highly personable technical support is also required.

Benefits:

This role offers competitive compensation, including an estimated annual salary of $60,000 - $80,000 depending on experience. Additionally, we offer medical, dental, personal time, vacation time, holiday time, tuition reimbursement, 401(k) and 401(k) match, a wellness program, volunteer hours, and much more.

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