Technical Systems Specialist
3 weeks ago
We are a leading provider of communication solutions based in Atlanta, Georgia. Our team is committed to delivering exceptional customer service and ensuring the reliability and performance of Avaya-based telephony systems.
This role requires a deep understanding of the Avaya Aura platform (R10), Avaya Core Servers, Avaya IX Messaging, RSI Accounting, and Avaya IP, Digital, and Analog endpoints. The successful candidate will be responsible for the installation, maintenance, troubleshooting, and optimization of our clients' Avaya-based telephony and messaging systems.
This is an onsite position located in Atlanta, Georgia, with opportunities for professional certification, training, and career advancement within the company.
We offer a competitive salary of $85,000 - $115,000 per year, depending on experience, along with comprehensive benefits including health, dental, vision insurance, paid time off, and 401(k) retirement plans.
Key Responsibilities- Install, configure, and optimize Avaya Aura platform R10, ensuring proper setup of core servers, software, and endpoints.
- Provide ongoing support for Avaya IX Messaging, ensuring secure and reliable messaging functionality.
- Troubleshoot, configure, and support various Avaya IP, Digital, and Analog endpoints, ensuring users can seamlessly connect with the communication system.
The ideal candidate should have extensive hands-on experience with Avaya Aura platform R10 and Avaya Core Servers, proficiency with Avaya IX Messaging systems, and proven experience with the implementation and support of RSI Accounting systems within the Avaya ecosystem.
Certifications such as Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS) are strongly preferred. Familiarity with networking protocols and the ability to troubleshoot network issues as they relate to VoIP and telecommunication systems is also a plus.
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