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Logistics Experience Advocate

2 weeks ago


Tempe, Arizona, United States Aston Carter Full time

Aston Carter is seeking a highly skilled and motivated Shipper Performance Coach to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation.

This role will work directly with shippers to create solutions and take action to improve shipper performance metrics. Responsibilities include monitoring, verifying, and presenting data daily, overcoming transportation disruptions and other barriers in real-time, identifying transportation defect root causes, maintaining Daily logs on assigned shippers, leading weekly calls with assigned shippers, and leading Daily Business Review stand-up sessions.

The ideal candidate will have 3+ years of customer service experience required, preferably in Logistics or Supply Chain. Experience writing documents on topics such as process improvement proposals and understanding of basic data analytical skills are also necessary. Entry-level knowledge of MS Excel and familiarity with Excel spreadsheets and ability to navigate and interpret data are required.

A strong background supporting logistics, preferably in an account management or vendor management role, is preferred. If not logistics experience, then customer/account management experience handling customer accounts is also acceptable.

Key Skills:

  • Customer Service
  • Logistics
  • Supply Chain
  • Process Improvement
  • Data Analysis
  • MS Excel
  • Account Management

In this role, you will have the opportunity to work closely with our clients' transportation team to identify areas for improvement and develop strategies to optimize their shipping processes.

We are looking for a results-driven individual who can effectively communicate with stakeholders, both internally and externally, to drive business growth and improve customer satisfaction.