Customer Experience and Service Excellence Professional

5 days ago


Victory Mills, New York, United States TTEC Full time

Ignite your career with TTEC's award-winning employment experience, where you'll be the spark that brightens days and brings humanity to business. As a Customer Service Representative working onsite in Malta, NY, you'll be part of an amazing team that is certified as a Great Place to Work in the United States.

This position requires you to work at 101 State Farm Place, Suite 200, but we encourage our employees to feel at home in our inclusive culture and community-minded organization. We're committed to supporting your career and professional development, and we offer a global team of curious lifelong learners guided by our company values.

As a key member of our team, you'll be responsible for providing exceptional customer experiences by answering incoming communications, conducting research to resolve customer issues, and applying your product or service knowledge to exceed customer expectations.

We're looking for someone with at least 1 year of customer service experience, a high school diploma or equivalent, and strong computer skills. You should be able to recognize, apply, and explain your product or service knowledge to customers.

In return, you can expect a supportive work environment, opportunities for career growth and development, and a base wage starting at $18.92 plus performance bonus opportunities. Our healthy benefits package may include PTO, tuition reimbursement, health and wellness incentives, and more.



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