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Retail Backroom Operations Manager

2 months ago

Findlay, Ohio, United States TJ Maxx Full time

About the Role:

The Backroom Operations Manager is responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. This role models exceptional customer service and promotes a culture of honesty and integrity.

Key Responsibilities:

  • Creates a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
  • Promotes a culture of honesty and integrity; maintains confidentiality.
  • Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor.
  • Trains and mentors Associates on merchandising and processing principles.
  • Ensures merchandise is properly tagged, hung, secured, and coded.
  • Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor.
  • Ensures Associates complete tasks and activities according to store plan; prioritizes as needed.
  • Monitors productivity of team and coaches as necessary.
  • Organizes and rotates back stock for easy replenishment.
  • Maintains and upholds merchandising philosophy and signage standards.
  • Maintains all organizational, cleanliness and recovery standards for the backroom area.
  • Ensures compliance with recycling and, where applicable, hazardous waste programs.
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
  • Provides and accepts recognition and constructive feedback.
  • Partners with Management on Associate training needs to increase effectiveness.
  • Ensures adherence to all labor laws, policies, and procedures.
  • Promotes credit and loyalty programs.
  • Supports and participates in store shrink reduction goals and programs.
  • Promotes safety awareness and maintains a safe environment.
  • Other duties as assigned.

Requirements:

  • Able to work a flexible schedule, including nights and weekends.
  • Superior communication and organizational skills with attention to detail.
  • Capable of multi-tasking.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Capable of lifting heavy objects with or without reasonable accommodation.
  • Able to train others.
  • 1 year retail and 6 months of leadership experience.

Benefits:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) Associate contributions.
  • Child care & cell phone discounts.
  • Pet & legal insurance.
  • Credit union.
  • Referral bonuses.

Additional Benefits:

  • 401(k) match.
  • Medical/dental/vision.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short/long term disability.
  • Paid parental leave.
  • Paid holidays/vacation/sick.
  • Auto/home insurance discounts.
  • Scholarship program.
  • Adoption assistance.

Compensation:

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Equal Employment Opportunity:

Applicants with arrest or conviction records will be considered for employment.