Assistant Branch Manager Position

2 weeks ago


Airmont, New York, United States Trustco Bank Full time
Job Title: Assistant Branch Manager

At Trustco Bank, we are seeking a highly skilled and experienced Assistant Branch Manager to join our team. As a key member of our branch management team, you will be responsible for overseeing the efficient operation of the branch, ensuring all operational functions are completed and properly performed by the staff.

Key Responsibilities:
  • Manage the branch in the absence of the Branch Manager
  • Supervise Head Teller and Tellers in the manager's absence
  • Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success
  • Provide quality customer service through personal contact with customers and prospects in adherence with company policy
  • Handle customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue
  • Reviews and approves requests to include approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork, and cash counts
  • Works to meet existing branch performance standards in areas such as operating control loss, tellers' level of experience, bank secrecy, and compliance with established policies and procedures
Requirements:
  • High School Diploma or equivalent education or experience
  • Supervisory experience
  • Customer service experience
  • Cash handling experience
  • Effective verbal communication skills
  • Well-organized with the ability to manage multiple tasks
  • Ability to work well in small groups


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