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Mobile Service Technician
2 months ago
About the Role:
The Mobile Service Technician is a critical member of our team at Rush Enterprises, Inc., responsible for maintaining the fleet and handling service calls at client locations. As a key player in our organization, you will provide exceptional customer service while maintaining a high level of technical expertise.
Key Responsibilities:
- Maintain all aspects of equipment according to company standards, ensuring optimal performance and efficiency.
- Handle basic maintenance of the truck, including fueling, oil checks, and cleaning, as well as performing required inspections and documentation.
- Manage inventory control on the service truck and maintain a well-stocked vehicle to ensure prompt service delivery.
- Report to the Service Manager and receive daily assignments, prioritizing tasks to meet customer needs.
- Be available for after-hours service calls and maintain an open work schedule to accommodate client requirements.
- Maintain and inventory supplied tools for diesel engine trucks and associated equipment, ensuring they are in good working condition.
- Read job orders, observe vehicle operation, and listen to diagnose malfunctions and plan work procedures.
- Utilize diagnostic equipment to determine malfunctions and apply technical knowledge to perform correct repair procedures.
- Diagnose, remove, and replace injectors, pistons, liners, camshafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, batteries, and transmissions, as well as other parts.
- Perform diagnostic and documentation functions on the company computer system, ensuring accuracy and timeliness.
- Examine protective guards, loose bolts, and specified safety devices on trucks, making adjustments as needed.
- Lubricate moving parts and drive repaired vehicles to verify conformance to specifications.
- Perform preventative maintenance work as requested, ensuring vehicles are in optimal condition.
- Document and submit necessary paperwork or enter into the mobile service program, ensuring accuracy and timeliness.
- Respond to customer inquiries regarding work performed, fostering positive customer relations.
- Advise customers and/or service writers of any repairs or services required within the next 3 months.
- Participate in training and apply learned skills in the course of work.
Benefits:
- We offer exceptional compensation and benefits, including a 401K plan, stock purchase incentives, and opportunities for advancement in a culture that values excellence, a positive attitude, and integrity.
