IT Manager

Job Summary:

The NJ 211 Partnership is seeking an experienced IT Manager to oversee the operation and support of its enterprise IT infrastructure. This includes cloud-based services and applications, physical network and server infrastructure, and all endpoints. The successful candidate will be responsible for day-to-day IT operations, project management, budgeting, and technology consulting.

Key Responsibilities:

Manage the physical infrastructure within the NJ 211 Partnership office, including Windows-based servers, storage, and Active Directory domain.

Manage the cloud infrastructure services for staff, back office operations, and the public, including Microsoft 365, Google G-Suite, Microsoft Azure, and Amazon Web services.

Manage the operations of cloud-based application services for staff, including Five9 Contact Center as a Service (CSaaS) and iCarol (Information and Referral specific CRM).

Manage business continuity and disaster recovery processes and practices, including managing and testing backups, both local and cloud-based.

Manage Help Desk/Support Services, including IT Asset Management, Service Desk, and working with the IT and Finance team to estimate, plan, and implement changes to IT infrastructure needs.

Requirements:

Bachelor's degree in IT systems or similar degree.

3-5 years IT experience.

Ability to self-manage and direct.

Telephony experience preferred. Five9 CSaaS experience a plus.

Experience with Microsoft server and workstation operating systems, including Active Directory.

Experience with cloud computing infrastructure management. MS 365 preferred. MS Azure experience a plus.

Strong verbal and written communication skills.

Strong attention to detail.

What We Offer:

NJ 211 Partnership offers a generous benefits package, including health, vision, dental, and life insurance, 401(k) savings plan with employer match, paid time off, paid holidays, and hybrid work schedule.

NJ 211 Partnership is an equal access/equal opportunity employer and does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services.

---