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Warranty Engineer

2 months ago

Monrovia, California, United States Webasto Full time
Job Title: Warranty Engineer

Webasto Charging Systems is seeking a skilled Warranty Engineer to support our rapidly growing Charging division. As a key member of our team, you will play a crucial role in ensuring the quality and reliability of our products.

Key Responsibilities:
  • Warranty Reporting: Prepare and communicate warranty reports, including trend analysis, cost analysis, product comparisons, and top issues, using OEM portal data and other sources.
  • Debit Claim Analysis: Perform debit claim analysis, follow through on disputes, and complete financial transactions. Maintain and track claims acceptance evidence status.
  • Warranty Database Management: Report accuracy, availability, cost, and usage in customer warranty databases for dealer Labor Operation Codes and service parts.
  • Warranty KPIs: Update Warranty KPIs for programs, plants, regions, and globally as required.
  • Corrective Actions: Track implementation of established corrective actions and Plant Warranty Risk Assessment (program history).
  • Data Analysis: Analyze available data to predict and propose Webasto's position for negotiation of acceptance rates (TF) or cost sharing with OEM.
  • OEM Returned Parts Analysis: Conduct OEM returned parts analysis according to Webasto and OEM standards to ensure timely and accurate results.
  • Parts Return Area Management: Maintain parts return area, equipment, and inventory to Webasto WPS requirements. Track and report inventories (parts and equipment).
  • Internal Audit: Assess plant and regional Webasto Warranty Management and WPS compliance annually. Report results and corrective actions to management.
  • Customer and Industry Audits: Compile and prepare plant evidence for customer and industry audits.
  • AQE and PDT Support: Support AQE and PDT development of Stage 1 checklist and test criteria.
  • Root Cause Analysis: Support with available warranty data root cause analysis and action plan development with plant program teams for OEM meetings as required.
  • Acquisition Project Analysis: Support acquisition project analysis and creation of new program warranty targets as required.
  • Warranty Process Optimization: Support optimization of current and development of new warranty processes, methods, and tools. Support warranty training at plant level.
Requirements:
  • Education: BS degree or 3 years minimum equivalent workplace experience. Electrical engineering degree preferred.
  • Experience: 7 years minimum automotive warranty field analysis experience preferred.
  • Certifications: Webasto Advanced Warranty Process Certified.
  • Travel: Able to travel internationally as needed.
  • Skills: Advanced knowledge of MS Excel & Statistical software. Advanced verbal and written communication skills. 2nd language fluency preferred.