Healthcare Support Specialist
3 weeks ago
At University of Toledo Physicians, we are seeking a highly skilled Patient Service Representative to join our team. As a key member of our administrative staff, you will play a vital role in providing exceptional patient care and ensuring seamless operations within our clinics.
About the Position
This is a full-time position that requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. You will be responsible for answering phones, greeting patients, preparing documentation, and verifying demographic data, among other tasks. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply.
Salary and Benefits
The estimated salary for this position is $50,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including a 403B plan, pension, health insurance, and tuition waiver at UT. Additionally, you will receive paid time off, holidays, and opportunities for professional growth and development.
Duties and Responsibilities
Your key responsibilities will include:
- Providing exceptional customer service to patients and visitors, responding to their inquiries and resolving issues in a timely and professional manner
- Preparing documentation prior to visits, including collecting co-pays and outstanding balances, and verifying demographic data
- Scheduling patient appointments accurately and entering all patient information into the scheduling application
- Triage and routing messages from patients and other customers to the appropriate recipient
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent
- 6 months of healthcare industry experience, with prior experience with a multi-line telephone system and data entry skills
- Excellent written and verbal communication skills, with the ability to multitask and work in a fast-paced environment
Preferred Qualifications
An associate's degree or bachelor's degree in a related field, with 2+ years of relevant experience, is preferred. Knowledge of EMR software and understanding of anatomy, physiology, and medical terminology are also desirable.
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