Application Support Specialist: Splunk and Financial Industry
2 days ago
About the Role:
Genesis10 is seeking an experienced Application Support Specialist to join our team in the financial industry. As a key member of our support team, you will be responsible for providing timely and effective support to our clients, ensuring the smooth operation of their applications and infrastructure.
Responsibilities:
- Provide production support for Global Wealth and Investment Management line of business
- Support incident management, coordination with problem management, and knowledge building
- Identify and implement process improvements, including runbooks, monitoring, and alerting
- Work with partner teams to address process gaps, technology gaps, or stability concerns
- Accountable for timely updates and restoration of production application issues
Requirements:
- 1+ years of hands-on experience in Application support
- Splunk, AppDynamics, and/or Dynatrace experience
- Server - Windows and Unix
- Desktop - Windows core operating system, Office suite
- Previous experience with Remedy and JIRA
- Able to work in a complex environment with little management oversight
- Ability to troubleshoot network-related issues using NetScout or other related tools
- Experience supporting .NET applications (familiar with Debug Diag, etc.)
- IIS, IBM Operational Decision Manager, IBM WebSphere, PingFed/Access/Directory, Redis, Cache coherence
- ITIL Certification
Benefits of Working with Genesis10:
- Access to hundreds of clients, most with 5-20+ years of experience
- Opportunity to have a career-home in Genesis10
- Experienced, caring recruiting team
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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