Critical Care Program Coordinator
4 days ago
The Critical Care Coordinator will provide program coordination and administrative support for the Sound Physicians Critical Care program at assigned hospital(s).
Key Responsibilities:
- Serve as the point of contact among Sound Critical Care (SCC) hospital program(s)
- Provide operational and administrative services (ie. coding, billing, payroll, MD schedule support, data review, scheduling meetings, paperwork, calendar management, etc.)
- Hospital program support will include a base site and virtual support to outlying hospitals with some on-site support requested periodically
- Collaborate with on-site hospital partner(s)
- Support Program Medical Director (PMD) including participating in SCC team meetings, as well as working with on-site hospital team(s)
- Organize and assist in creating Excel and/or Power Point presentations for Sound or hospital JOC's, or executive level leadership
- Organize and/or attend Sound and/or hospital leadership meetings
- Manage incoming calls, mail, messages, and faxes for the local SCC team so that priority items get a proper response
- Complete census reconciliation by collecting and distributing necessary data information from providers, as needed. Engage Program Medical Director (PMD) or Regional Medical Director (RMD) in a timely manner when providers fail to submit census information at the end of each shift worked. Reconcile patient census information in on-line program (Sound Connect)
- Record or review patient medical information through electronic medical record and/or data entry tasks utilizing Microsoft Office Suite functions
- Organize and maintain the SCC office to include a reliable filing system for rolling 12 months of census management and on demand retrieval of census information
- Assist PMD and/or Regional Medical Director (RMD) in the maintenance and distribution of the physicians schedule within the program and maintaining on-line scheduling, in real time, to include scheduling changes as they are confirmed by the PMD or RMD
- Facilitate onboarding for providers (permanent, 1099, and locums) at local site, and virtually to other outlying SCC sites, as needed
- Assist PMD and RMD in the tracking/recording of locums/temp labor shifts worked
- Assist PMD with locum process, agency contact, credentialing follow-up, on-board and scheduling as needed for site
- Consistently role model the highest level of customer service to internal (hospital and Sound Physicians) and external customers
- Support SCC Regional Leadership Team and the Program Medical Director in scheduling meetings and ensuring attendance for hospital, including team meetings, hospital committee meetings, and Joint Operating Committee meetings (if applicable) and keeping meeting minutes at team functions
- Track committee membership and attendance records for team intensivists/provider on various assigned committees
- Support RMD, PMD and Sound recruiter in scheduling physician interviews and related logistics
- Assist with data management including tracking, trending and preparing quality reports as required by SCC dashboard and/or program-specific performance metrics
- Assure on-boarding logistics are in place for new intensivists
- Follow up on off-boarding process for clinicians who give notice to vacate their position
- Provide on-site coordination and facilitation for credentialing and privileging of the hospitalists
- Follow up with hospital staff / office to make sure the intensivists have pagers, keys, and badges (as applicable) after work and that the pager number is available to the hospital units
- Assist Sound / SCC Coding department when medical records need to be pulled for verification
- Keep an updated contact list of the providers, and forward appropriate correspondence
- Order office supplies through the Sound on-line ordering system, including general office supplies, business cards, toner cartridges, and various other items as needed
- Forward billing queries, deficient records notices, death certificates, and other medical records information to the appropriate physician to facilitate their completion
- Assist Intensivists with making sure they have access to the hospital and Sound computer systems
- Other duties as assigned
Requirements:
- Bachelor's Degree or an Associate Degree with equivalent work experience
- 1-2 years of healthcare customer service experience
- Strong knowledge and experience with Microsoft Office Suite (Excel, PowerPoint, Word)
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