Clinical Operations Manager RN

4 weeks ago


Woodbridge, Connecticut, United States Kaiser Permanente Full time
Job Summary:
We are seeking a highly skilled Clinical Operations Manager RN to lead our ambulatory operations in Woodbridge MOB. As a key member of our team, you will be responsible for coordinating the daily delivery of quality patient care and ensuring the optimal member experience. You will execute on the service delivery model in partnership with the Chief and Director, and drive performance goals outlined in the annual operating plan.

Key Responsibilities:
  • Plan, organize, and direct the work of the department to ensure safe, high-quality patient care. Manage daily clinical operations, including staffing schedules, phone access to the healthcare team, and patient flow.
  • Execute the service delivery plan for the department, set by the Chief and Director.
  • Collaborate with the Chief and practicing physicians to ensure clinical support staff are functioning at an optimal level. Coordinate with other clinical managers to enhance the overall patient experience.
  • Direct and coordinate multidisciplinary care in the integrated care delivery service models. Participate in interdepartmental, service area, and regional meetings, committees, and task force groups to develop and operationalize programs and processes to achieve strategic objectives.
  • Work with Human Resources staff to recruit and hire staff; coordinate comprehensive orientation of new staff, and complete annual performance evaluations, competencies, etc.
  • Direct and lead patient safety and workplace safety initiatives for the department(s). Ensure compliance with all applicable regulatory rules, policies, and EH&S requirements.
  • Direct and lead customer service, service recovery, and MPS initiatives.
  • Assist with budget development and be responsible for payroll and non-payroll targets and variances.
  • Support, co-lead, and champion UBT work in and across the department(s). Responsible for process improvement, including but not limited to the following: efficiencies in the work flow (i.e., reducing waste, skills/role maximization, work flow revisions)
  • Collaborate with Materials Management to set supply PAR levels and acquire preferred formulary products, when feasible. Reduction or avoidance of non-contract items, where appropriate.
  • Responsible for facility and equipment within the clinical departments and associated building egress space. Report and escalate work orders exceeding service level agreement.
  • Partner with regional and service area space planning committees and teams. Manage space in the clinical areas to ensure appropriate assignment and utilization.
  • Monitor and validate workflows in KPHC and other related electronic health record systems. Support documentation and upgrade initiatives, and address issues with direct reports and staff, as needed.
  • Serve as on-site leader to the healthcare team, including ancillary support services as needed.
  • Maintain proficiency and competency in clinical skills, techniques, etc. Provide direct patient care, as needed.
Basic Qualifications:
  • Minimum five (5) years of current clinical experience plus three (3) years of supervisory experience required.
Education:
  • Graduate of accredited school of nursing
  • Bachelor's degree in nursing, OR Master's degree in nursing earned through a direct entry MSN program
License, Certification, Registration:
  • Registered Nurse License (Virginia) OR Compact License: Registered Nurse
  • Basic Life Support from American Heart Association
Additional Requirements:
  • Demonstrated clinical and managerial competence appropriate to area(s) of responsibility; familiarity with all pertinent laws, regulations, and standards of nursing practice; demonstrated competence with financial management principles and standard software applications in a Windows environment required.
  • Excellent interpersonal and verbal/written communication skills are required.
  • Demonstrated devotion to detail and follow-up is required.
  • Demonstrated systems thinking with ability to approach work as part of an interconnected system in which change to one part of the organization produces change and impact within the whole structure is required.
  • Demonstrates creativity in identifying and implementing solutions to complex issues is required.
  • Demonstrates a strong self-initiative and self-motivation is required.
Preferred Qualifications:
  • Master's degree preferred.


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