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Senior Partnerships Manager
2 months ago
**About PCMI LLC**
PCMI LLC is a leading provider of integrated software solutions for Extended Warranty Management and Finance and Insurance (F&I) administration. Our company operates in a fast-paced, entrepreneurial environment, with a global presence and a collaborative team of experts.
**Job Summary**
We are seeking a highly skilled Senior Partnerships Manager to join our team. As a key member of our Strategic Partnerships department, you will be responsible for identifying, evaluating, and implementing partnerships that enhance the value of our claims administration system for our customers.
**Key Responsibilities**
- Manage a portfolio of existing PCMI ecosystem partners, capturing and maintaining basic partner information and making it accessible to PCMI team members.
- Monitor adoption levels within the PCMI customer base and produce monthly metric reports on each of our integration partners, tracking success from both a partner and client perspective.
- Help grow PCMI business through strategic partnerships, partnering with sales to identify and present new partner opportunities to customers.
- Identify and conduct research on new potential partners, assist in the creation, distribution, and evaluation of RFPs, and assist in the drafting and reviewing of partner agreements.
- Develop partner certification and technical onboarding processes, establishing PCMI adoption goals for partners and developing a step-by-step onboarding process for partners resulting in a confirmed certification and go-to-market plan.
- Be the partner SME for customer implementations, participating in projects to deliver tasks related to partner integrations and being an escalation point for partner-related issues that arise during an implementation.
- Sustain partner operations and track success, managing senior-level relationships with integration partners and being an escalation point for services and support teams for customer issue escalation and resolution.
**Requirements**
- Bachelor's degree in Business Administration or related field or equivalent work experience.
- Relevant industry experience strongly preferred (automotive/insurance/claims).
- Business/data analyst experience, proficiency with querying databases to generate reports, and experience with analytic tools such as Tableau and Power BI.
- Strong technical background required (e.g., understanding of APIs, SSO, and sFTP).
- Strong proficiency with Microsoft Excel, knowledge of Jira and Confluence, and project management background, preferred.
**What We Offer**
- Competitive compensation package.
- Health, dental, and vision insurance.
- Short and long-term disability insurance.
- Flexible spending account (FSA).
- Voluntary life insurance.
- 401(k) with company match.
- Paid time off.
- 10 paid holidays.
- Paid parental leave.
- Commuter benefits.
- Annual bonus program.
- Professional development opportunities and certification bonuses.
- Employee events.
**Note**
There will be minimal travel to the Park Ridge, IL office and client meetings, up to 10-20%. Although the role can be remote, PCMI LLC can only hire employees in the following states: CT, FL, IL, MO, NH, NC, OH, PA, TX.