Customer Service Representative
3 weeks ago
We are seeking a highly skilled and compassionate Receptionist/Media Coordinator Lv II to join our team at Thomas McAfee Funeral Home Inc. The ideal candidate will possess excellent customer service skills, be proficient in phone system operation, and have experience handling multimedia equipment.
Key Responsibilities:
- Demonstrate exceptional customer service skills by facilitating warm transfers, asking appropriate questions, and communicating information to staff members.
- Handle and play audio-visual equipment during services with ease.
- Proactively greet families and visitors warmly, expressing a desire to be of assistance and anticipating their needs.
- Assist administrative assistants and other associates with administrative tasks as required.
- Use downtime productively by taking on additional tasks with a positive attitude.
Requirements:
- High school diploma or equivalent education required.
- Some previous experience is necessary.
- Must be comfortable receiving and transferring phone calls.
- Must be skilled/proficient in Microsoft Office suite and using multimedia to create and/or play sound, images, and video elements.
- Must have an effective ability to make a professional presence, communicate, greet, and engage families and visitors during times of emotional grief and stress.
- Prolonged periods sitting at a desk and working on a computer are expected.
- Must be able to lift up to 25 pounds at times, with or without reasonable accommodation.
We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, and a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
About Us:
Thomas McAfee Funeral Home Inc is an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. We do not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.
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