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Guest Care Specialist
2 months ago
The Guest Care Specialist is a key member of our team, responsible for delivering exceptional customer service and driving sales of automotive repair services and tires. As a Guest Care Specialist, you will be the first point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
Responsibilities- Successfully complete Monro's training program to enable Guest Care Specialists to execute the Monro selling process.
- Provide a superior Guest Care experience and assist in driving sales of automotive repair services and tires.
- Contribute to the growth of the business through strong sales presentations to guests and product and service knowledge.
- Assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies.
- Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
- Understand and effectively communicate all products and services Monro offers to guests.
- Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- High school diploma or equivalent required.
- Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
- Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
- Strong problem-solving skills.
- Ability to work Days, Evenings, Weekends, Holidays.
- Health Insurance
- Dental Insurance
- 401K Retirement Plan with Company Match
- Paid vacation
- Paid Holidays
- Employee Discounts
- Career development
At Monro, we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
