Customer Services Team Member

6 days ago


La Grange, Texas, United States S and T Bank Full time
Job Summary

In this exciting role, you will be the face of S and T Bank, providing exceptional customer service to our valued clients. As a Customer Services Representative, you will operate a customer service window to handle various transactions, suggest solutions, and refer customers to appropriate areas.

About Us

S and T Bank is committed to delivering personalized service and innovative financial solutions to our community. We strive to build strong relationships with our customers, employees, and partners to achieve mutual success.

The Job

We are seeking a highly motivated and organized individual to join our team as a Customer Services Representative. In this role, you will:

  • Develop a strong knowledge of policies, procedures, and bank products/services to provide accurate and efficient service.
  • Establish accuracy and balancing skills by maintaining a high level of precision in completing transactions.
  • Demonstrate exceptional customer service skills by providing timely and courteous assistance to all clients.
  • Utilize computer systems to properly identify customers, verify authenticity of transactions, and complete required steps to protect both customers and the bank from fraud.
  • Perform a variety of tasks, including accepting deposits, verifying endorsements, issuing receipts, and balancing cash drawers.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent basic academic education.
  • One to two years general experience and the successful completion of the retail training program.
  • Excellent communication and interpersonal skills to interact effectively with customers and colleagues.
What We Offer

S and T Bank offers a competitive salary range of $15.00 - $19.23 per hour, commensurate with experience. Additionally, we provide opportunities for professional growth and development, a positive work environment, and a comprehensive benefits package.



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