Retail Operations Lead

4 days ago


Mineral, Virginia, United States Food Lion Full time

Join our dynamic team at Food Lion as a Retail Operations Lead, where you will play a critical role in ensuring the smooth operation of our front-end services. As a key leader, you will be responsible for coaching and guiding our Customer Service Representatives to deliver exceptional customer experiences and achieve sales goals.

">About the Role

This is a challenging and rewarding opportunity to develop your leadership skills and contribute to the success of our team. You will work closely with our Customer Service Manager and other leaders to drive results and improve operational efficiency.

">Key Responsibilities:
  • Lead and coach a team of Customer Service Representatives to achieve sales goals and deliver exceptional customer experiences
  • Develop and implement strategies to improve operational efficiency and reduce costs
  • Maintain high standards of customer satisfaction and ensure compliance with company policies and procedures

You will be responsible for mentoring and developing your team members to achieve their full potential and contributing to a positive and inclusive work environment.

">What We Offer

As a Retail Operations Lead at Food Lion, you can expect:

  • A competitive salary of $45,000 - $55,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • Ongoing training and development opportunities to help you grow in your career

Food Lion is an equal opportunity employer committed to diversity and inclusion. We value creativity, teamwork, and a passion for delivering exceptional customer experiences.



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