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Equipment Rental Specialist

2 months ago

Meridian, Idaho, United States Western States Machine Company Full time
Company Overview:
At Western States Machine Company, we are dedicated to fostering a culture rooted in our Vision, Mission, and VALUES. Our commitment to SAFETY ensures that every employee returns home safely each day. We pursue EXCELLENCE in all our endeavors and take pride in being a 'play to win' organization. Our decisions are guided by INTEGRITY, and we value our PEOPLE and TEAMWORK, which contribute to a vibrant and engaging workplace. We hold ourselves ACCOUNTABLE as individuals and as a collective organization.

Position Summary:
The Equipment Rental Specialist plays a crucial role in managing a high volume of customer interactions, both via phone and in-person, to assist clients with their rental requirements. This position involves negotiating rental agreements, creating contracts through rental management software, coordinating equipment transportation, and processing customer invoices.

Key Responsibilities:

Safety Management
  • Promote and advocate for safety within the organization, ensuring a secure work environment for all employees, vendors, and clients while adhering to established safety policies and standards.
  • Maintain a clean and organized workspace to foster a safe environment for all team members.
  • Comply with personal protective equipment (PPE) requirements as outlined in safety protocols.
Client Engagement and Equipment Oversight
  • Handle customer inquiries regarding equipment rentals through calls and walk-ins.
  • Provide tailored rental solutions based on client requirements and equipment availability.
  • Negotiate competitive rental rates to enhance market share and profitability with minimal supervision.
  • Coordinate with Delivery Drivers for the pickup and delivery of equipment, and oversee maintenance and repairs in collaboration with the shop lead.
  • Utilize rental management software for various operational tasks, including drafting agreements, invoicing, and equipment transfers.
  • Manage customer complaints and resolutions professionally.
  • Assist in leading safety initiatives and related projects.
  • Perform additional duties as required.
Qualifications:
  • Proficient in Microsoft Office Suite or similar software.
  • Familiarity with rental management software is preferred.
  • Strong written and verbal communication skills, along with effective planning and organizational abilities.
  • Ability to prioritize tasks and manage time effectively.
  • Self-motivated with the capability to work independently.
  • Demonstrated customer service experience is essential.
  • Consistent attendance is expected.
Education and Experience:
  • High school diploma or General Education Degree (GED) is required.
  • A minimum of 6 months of customer service experience is necessary.
  • Proficiency in English, including speaking, reading, and writing.
  • A valid Driver's License and a satisfactory driving record are required.
Physical Requirements:
  • Ability to stand for extended periods, along with walking, sitting, climbing stairs, reaching, bending, pushing, pulling, and twisting.
  • Capability to lift up to 60 lbs. in accordance with company lifting policies.
  • Must meet all safety requirements as per applicable safety regulations.
Equal Opportunity Employer:
Western States Machine Company is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. We do not discriminate against employees or applicants based on any protected characteristics.