Guest Service Manager

17 hours ago


Spring, Texas, United States Target Full time

About the Role

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We are seeking a Guest Service Manager to join our team at Target. In this role, you will be responsible for leading a team of Guest Advocates and Service and Engagement Leaders to deliver exceptional guest service and drive sales growth.

Key Responsibilities

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  • Manage Conflict and Lead Others: Develop and maintain a conflict resolution process that addresses guest complaints and ensures timely resolution.
  • Relate Well with All Levels of the Organization: Build strong relationships with all levels of the organization, including store leaders, district managers, and corporate executives.
  • Cognitive Skills and Financial Analysis: Strong cognitive skills, including problem analysis, decision making, financial analysis, and quantitative analysis.
  • Ability to Remain Focused and Composed: Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

What We Offer

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We offer a competitive salary range of $65,000 - $125,000 per year, based on experience and qualifications. Our benefits package includes comprehensive health insurance, 401(k) matching, paid time off, and opportunities for professional development and growth.

Requirements

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  • 4-Year Degree or Equivalent Experience: Bachelor's degree in Business Administration, Marketing, or related field, or equivalent experience in retail leadership.
  • Strong Interpersonal and Communication Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team of Guest Advocates and Service and Engagement Leaders.
  • Business Acumen and Problem-Solving Skills: Strong business acumen and problem-solving skills, with the ability to analyze data and make informed decisions.


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