Call Center CSR Opportunity in Texas

2 weeks ago


Harlingen, Texas, United States Advance Call Center Technologies Full time

Job Summary:

We are seeking a highly motivated and results-driven Customer Experience Representative to join our team at Advanced Call Center Technologies. As a Customer Experience Representative, you will be responsible for delivering exceptional service to our clients and customers, providing solutions to complex problems, and exceeding performance goals.

Key Responsibilities:

  • Provide top-notch customer service to clients and customers via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Analyze customer needs and provide solutions that meet their expectations.
  • Work collaboratively with internal teams to achieve business objectives.
  • Continuously improve processes and procedures to increase efficiency and productivity.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in a call center or customer-facing role.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work in a fast-paced environment and meet performance goals.

What We Offer:

  • A competitive salary range of $40,000 - $60,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous bonus program, recognizing individual and team achievements.
  • Ongoing training and development opportunities to enhance skills and advance careers.

Location: Harlingen, TX.



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