Leasing Consultant

Job Title: Leasing Consultant

About the Role:

We are seeking a highly motivated and enthusiastic Leasing Consultant to join our team at University Partners. As a key member of our leasing team, you will be responsible for providing excellent customer service to prospective residents, current residents, and visitors to our community.

Key Responsibilities:

• Provide exceptional service to all residents, prospects, and visitors to the community
• Effectively lease apartments in accordance with occupancy goals
• Follow Fair Housing Standards in all dealings with prospects and residents
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
• Conduct the application review for each lease, including credit and income verifications and background checks
• Complete lease paperwork and files for each resident, including the lease, all addendums, and other proper documentation and signatures
• Ensure the condition of leased apartments prior to move-in, including a final inspection
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals, and complete lease documents
• Complete all tasks necessary to successfully operate the leasing office

Daily/Weekly Tasks:

• Perform a daily 'marketing' inspection, including the check of the model, the condition of the leasing path, and amenities areas
• Answer all phone calls, emails, and voicemails that come in throughout the day
• Inspect bootlegs, banners, balloons, and brochures
• Vacuum and clean the clubroom as needed
• Prepare cookies or restock candy, beverages, and coffee each morning
• Greet prospects and show apartments and coordinate the leasing process
• Maintain Guest Cards and maintain leasing notebook
• Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit
• Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication

Qualifications:

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel
• Excellent customer service, sales, and negotiation skills
• Good communication and listening skills
• Able to speak effectively before groups of customers or employees of an organization
• Able to read and understand lease documents
• Able to be an effective team player and interact well with others
• Organized and detail-oriented
• Patient, even-tempered, and works well under pressure
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
• Able to write routine reports and correspondence
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Able to compute rate, ratio, percentage, discounts, and pro-rations
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Effective time management skills
• Able to maintain confidentiality
• Able to follow directions from a supervisor
• Able to understand and follow posted work rules and procedures
• Able to accept constructive criticism
• Able to work weekends or overtime as job requires

Estimated Salary: $45,000 - $60,000 per year, based on experience and qualifications.