ERP Configuration Expert

3 weeks ago


Houston, Texas, United States i3 Verticals Management Services, Inc. Full time

**Job Title:** ERP Configuration Expert

i3 Verticals Management Services, Inc. is seeking an experienced ERP Configuration Expert to join our team in Houston, TX or remote (US based). The estimated salary for this position is $90,000 - $120,000 per year, depending on experience.

This role involves working closely with client stakeholders to understand their requirements and configure software solutions to meet their needs. The ideal candidate will have working experience in the Enterprise Resource Planning and/or Utilities industry, including technical proficiency with nonprofit and/or government management software and database management and basic Governmental Accounting (GASB), GAAP - AR, AP, and General Ledger knowledge.

**Responsibilities:

  1. Review contracts to ensure understanding and adherence to the scope of work
  2. Consult with internal and external stakeholders to understand client's business processes
  3. Report project/workstream statuses/risks to Project Managers
  4. Set up and conduct product overview and solution demonstrations
  5. Analyze current state and future state to ensure features and functionality meet scoped requirements, including compliance requirements
  6. Install databases and software and configure the solution to meet the client's needs
  7. Create test cases and run tests to find and correct errors, and validate the implementation meets specifications
  8. Train and/or assist with client/end-user training
  9. Provide client support during testing, go live and post go live
  10. Triage, debug, and resolve defects
  11. Migrate solution to production and perform post-production review
  12. Review client requests for enhancements and engage with the needed departments for scoping and contracting
  13. Work with Support to transition client solutions to the maintenance phase
  14. Adhere to communication standards to ensure clients are informed of status, progress, and risks/issues
  15. Facilitate internal and external meetings
  16. Maintain positive relationships with both internal and external partners
  17. Create system or implementation process documentation for internal and external stakeholders
  18. Provide technical guidance and knowledge transfer to technical client and project team members
  19. Develop and improve project and internal documentation and processes

Requirements:

  • Associate degree in computer/software related field or 2+ years of software/IT client service experience
  • Knowledgeable in SQL, XML, scripting languages, and/or Java
  • Excellent communication skills with ability to build collaborative relationships
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Self-starter
  • Detail-oriented
  • Ability to prioritize work and meet deadlines

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