Sundyne Field Service Engineer Expert

4 weeks ago


Arvada, Colorado, United States Sundyne Full time
Job Summary

We are seeking a skilled Field Service Engineer to join our team at Sundyne. In this role, you will provide field and factory support to customers and channel partners, communicating with internal departments for continuous improvement of Sundyne pump and compressor products and processes.

The successful candidate will become technically familiar with all Sundyne products, working closely with job site personnel to provide technical expertise and supervision over the installation, pre-commissioning, commissioning, and troubleshooting of new and existing equipment with a heavy emphasis on controls and instrumentation.

Duties and Responsibilities
  • Perform job functions following all safety regulations and processes, taking all required Sundyne job safety training courses.
  • Technical knowledge of centrifugal pumps and centrifugal compressor operations.
  • Technical expertise on complex failure modes on rotating equipment for either mechanical, electrical or process related failure modes.
  • Ability to confirm selection of hardware on machines to analyze failure modes.
  • Excellent customer satisfaction by delivering exceptional customer service to our customers and channel partners.
  • Lead Root Cause Failure Analysis (RCFA) with internal and external customers.
  • Create and manage cases in Microsoft CRM software to respond to service/customer service requests from customers and channel partners.
  • Train outside customer and channel partners in quarterly factory training courses.
  • Travel to customer sites and manage activities related to the installation, pre-commission, and commissioning of Sundyne equipment (API machines and non-API machines).


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