Senior Patient Advocate, Casual Hours

1 day ago


Pittsburgh, Pennsylvania, United States University of Pittsburgh Medical Center Full time
About the Position

We are seeking an experienced Senior Patient Advocate to join our team in the Emergency Department at UPMC Mercy. In this role, you will provide exceptional support to patients and their families, working closely with clinical staff to ensure seamless care coordination.

Key Responsibilities

* Develop and maintain positive relationships with patients, families, and staff, fostering a culture of respect and empathy
* Coordinate patient transfers and discharges, ensuring timely and efficient transitions of care
* Participate in quality improvement initiatives, identifying areas for process improvement and contributing to solutions

What You'll Need

* 6 months of experience as a Patient Concierge or equivalent required; high school diploma or equivalent preferred
* Proven ability to work effectively in fast-paced environments, prioritizing tasks and managing multiple responsibilities
* Excellent communication and interpersonal skills, with a strong focus on customer service

Compensation and Benefits

* A competitive salary range of $45,000 - $55,000 per year, depending on experience
* Comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings options
* Opportunities for professional growth and development in a dynamic healthcare environment

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