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Senior Retail Sales Associate

2 months ago


Tampa, Florida, United States AutoZone Full time

Job Summary:

AutoZone is seeking a highly motivated and customer-focused Senior Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for driving sales through exceptional customer service, ensuring a positive shopping experience for our customers.

Key Responsibilities:

  • Provide outstanding customer service, exceeding customer expectations and delivering a WOW experience.
  • Ensure assigned store tasks are completed in a timely manner, adhering to company procedures and expectations.
  • Operate cash registers, following established cash handling procedures and maintaining a high level of accuracy.
  • Follow company policies and loss prevention procedures, maintaining a safe working environment and adhering to Personal Protective Equipment (PPE) guidelines.
  • Maintain store appearance and merchandising standards, ensuring a visually appealing shopping environment.
  • Restock merchandise, ensuring products are displayed in their respective areas and easily accessible to customers.
  • Utilize ZNET to assist customers in locating merchandise or finding suitable alternatives.
  • Maintain product knowledge and current promotions through AutoZone systems and information sources.
  • Practice GOTTChA and assist with the installation of wiper blades, batteries, and light bulbs.
  • Utilize OBDII to read codes from customers' automobiles, diagnose problems, and recommend solutions.
  • Communicate with managers regarding customer concerns and employee matters.
  • Develop and maintain effective customer service skills, providing honest and trustworthy advice to customers.

Requirements:

  • High School diploma or equivalent.
  • Basic knowledge of automotive parts.
  • Excellent communication and decision-making skills.
  • Ability to lift, load, and deliver merchandise.
  • Ability to work a flexible schedule, including holidays, evenings, and weekend shifts.