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Senior Retail Sales Associate
2 months ago
Job Summary:
AutoZone is seeking a highly motivated and customer-focused Senior Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for driving sales through exceptional customer service, ensuring a positive shopping experience for our customers.
Key Responsibilities:
- Provide outstanding customer service, exceeding customer expectations and delivering a WOW experience.
- Ensure assigned store tasks are completed in a timely manner, adhering to company procedures and expectations.
- Operate cash registers, following established cash handling procedures and maintaining a high level of accuracy.
- Follow company policies and loss prevention procedures, maintaining a safe working environment and adhering to Personal Protective Equipment (PPE) guidelines.
- Maintain store appearance and merchandising standards, ensuring a visually appealing shopping environment.
- Restock merchandise, ensuring products are displayed in their respective areas and easily accessible to customers.
- Utilize ZNET to assist customers in locating merchandise or finding suitable alternatives.
- Maintain product knowledge and current promotions through AutoZone systems and information sources.
- Practice GOTTChA and assist with the installation of wiper blades, batteries, and light bulbs.
- Utilize OBDII to read codes from customers' automobiles, diagnose problems, and recommend solutions.
- Communicate with managers regarding customer concerns and employee matters.
- Develop and maintain effective customer service skills, providing honest and trustworthy advice to customers.
Requirements:
- High School diploma or equivalent.
- Basic knowledge of automotive parts.
- Excellent communication and decision-making skills.
- Ability to lift, load, and deliver merchandise.
- Ability to work a flexible schedule, including holidays, evenings, and weekend shifts.