EUD Deskside Support Specialist
4 weeks ago
We are seeking a highly skilled EUD Deskside Support Technician to join our team at Empower AI. As a key member of our IT support team, you will provide exceptional customer service and technical support to our users, ensuring they have the tools and resources they need to succeed.
Key Responsibilities- Provide advanced technical support for software, hardware, and network-related issues
- Collaborate with a team of professionals to deliver comprehensive end-user support
- Engage with customers daily to enhance productivity and resolve IT challenges
- Document incidents thoroughly and analyze patterns to identify long-term solutions
- Perform installations, upgrades, and configurations of customer-specific hardware and software
- Utilize critical thinking to provide efficient remote support and troubleshoot IT issues
- Provide technical support for network-related issues and evaluate software component upgrades
- Instruct customers and support staff on the use of equipment and software
- Manage multiple projects simultaneously and prioritize tasks effectively
- Bachelor's Degree in IT-related field or equivalent experience
- 6 years of professional experience supporting PC hardware and software systems
- 8570 Level II Certification, Sec+
- ITILv4 Foundation minimum certification preferred
- US Department of Defense (DOD) issued Secret clearance
Empower AI is a leading provider of innovative solutions and services that enable our customers to rapidly adapt to dynamic environments. We are committed to providing equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category.
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