Customer Service Representative

4 weeks ago


Burton, Michigan, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Cutting Desk Team Member Part Time. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales through advanced product knowledge, and maintaining a high level of productivity and attention to detail.

Key Responsibilities
  • Customer Service: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Product Knowledge: Proactively drive sales through product knowledge, suggestive selling, and innovative merchandising. Work to minimize shrink in the store by following proper policies and procedures.
  • Team Collaboration: Assist other team members with tasks to ensure that the team exceeds expectations set by store management. Work with store management and other team members on projects in a friendly and professional manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: No experience required, but 1-3 years of previous experience in a customer-centric environment preferred.
  • Availability: Part-time status requires open availability, including days, evenings, weekends, and holidays. Full-time status requires open availability and the ability to work at least an average of 36 hours per week.
Benefits
  • Medical, Dental, and Vision benefit plans.
  • Company-paid life insurance and short-term disability.
  • Tuition reimbursement and team member discount.

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and an authorized representative of JOANN.



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