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Operations Supervisor

2 months ago

Louisville, Kentucky, United States Valvoline Instant Oil Change Full time

Operations Supervisor

Job Overview

At Valvoline Instant Oil ChangeSM (VIOC), our foundation is built on our people. We prioritize a culture of safety that safeguards our team members and customers alike. Our innovative drive-thru oil change service allows you to remain in your vehicle while we take care of your automotive needs. We have implemented enhanced safety protocols in accordance with health guidelines to ensure the well-being of our community.

Whether you are seeking a flexible part-time role or a full-time career with significant growth opportunities, VIOC offers a supportive environment to help you achieve your professional goals. Our award-winning training program and commitment to integrity empower you to reach your milestones.

Key Responsibilities

As an Operations Supervisor, you will combine your technical expertise and leadership abilities to guide, develop, and mentor team members in delivering exceptional customer service. Your daily activities will include:

  • Creating a welcoming atmosphere for each guest with a friendly introduction.
  • Building customer loyalty through trust and consistent service.
  • Assisting the Service Center Manager in overseeing daily operations.
  • Managing inventory, labor, and financial performance of the service center.
  • Understanding and adhering to Environmental, Health & Safety (EH&S) regulations and company policies.
  • Leading and training team members to enhance their skills and performance.
  • Maintaining a clean and organized service center while ensuring a safe working environment.
  • Providing leadership in customer service excellence.

Qualifications for Success

The ideal candidate will possess:

  • A friendly demeanor and a willingness to collaborate within a customer-centric team.
  • Strong interpersonal and communication skills.
  • Basic mathematical skills for handling transactions and calculations.
  • Knowledge of cash management and safety protocols.
  • The ability to lift up to 50 pounds and stand for extended periods.
  • Full mobility, including the ability to twist, stoop, and bend.
  • A high school diploma or equivalent.
  • Preferred experience includes six months in a supervisory role or related training.
  • Fluency in English, both written and spoken.

Benefits

We offer a competitive compensation package that includes:

  • Flexible work schedules.
  • On-the-job training.
  • Company-provided uniforms and tools.
  • Opportunities for advancement from within.
  • Regular working hours with no late evenings.
  • Tuition assistance programs.
  • Paid time off and holidays.
  • Medical, dental, vision, and 401(k) savings plans.

Equal Opportunity Employer

Valvoline is proud to be an Equal Opportunity Employer, welcoming all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status. We are committed to providing reasonable accommodations for applicants with disabilities throughout the recruitment process.