Exceptional Customer Care Specialist

3 weeks ago


Visalia, California, United States Graybar Full time

We are excited to announce the opportunity to become a part of our dynamic team as a Customer Service Representative. This role offers the chance to make a real difference in the lives of our customers, providing them with exceptional service and support.

  • You will serve as a key contact and liaison for customers, ensuring their total satisfaction through timely, professional, and courteous interactions.
  • With a strong focus on sales, you will take an active role in promoting Graybar goods and services, working closely with customers to meet their needs.
  • Your excellent communication skills and passion for customer service will enable you to handle a variety of customer situations with ease and confidence.
Job Description

This role requires a strong attention to detail, excellent organizational skills, and the ability to work effectively in a fast-paced environment. You will be responsible for:

  • Ensuring every customer experience is top-notch in quality, handling incoming and outgoing customer calls and written correspondence in a professional manner.
  • Providing support on product selection and application, taking an active role in selling Graybar goods and services on inbound calls.
  • Couriering customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.
Salary and Benefits

The expected pay rate for this position is starting at $24.50 per hour depending on experience, and you will also enjoy a comprehensive benefits package, including Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days, and Holidays, as well as an Employee Recognition Program.



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