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Healthcare Team Member

2 months ago

Redmond, Washington, United States Crossover Health Full time

About Crossover Health

Crossover Health is a pioneering healthcare organization that is revolutionizing the way healthcare is delivered. As a national, team-based medical group, we are dedicated to providing an exceptional patient experience that extends beyond traditional sick care. Our Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation, and more, delivering care in a surround-sound approach that includes in-person, virtual, and asynchronous messaging.

Job Summary

The Crossover Health Medical Assistant role is a critical position that plays a key role in creating a unique patient experience. As a Medical Assistant, you will provide clinic guests with exceptional service, ensuring that they are delighted and happy from the moment they step into the clinic. Your role will involve handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Key Responsibilities

  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Resolve customer complaints; assist customers with inquiries in connection with clinic services and hours of operation.
  • Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient.
  • Handle inventory, orders, and replenish medical supplies and materials.
  • Administer medications, including injections in scope of practice.
  • Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to emails, and ensuring great communication.
  • Perform other duties as assigned.

Required Qualifications

  • Graduate of an accredited medical assistant or surgical technician program.
  • Minimum of 2 years comparable clinical back office medical assistant experience.
  • Current BLS (Basic Life Support) certification required.

Preferred Qualifications

  • Excellent computer skills and familiarity with Microsoft products.
  • Reading, writing, and excellent oral proficiency in the English language.
  • Strong organizational and follow-through skills.
  • Excellent communication and interpersonal skills.
  • High level of ownership, accountability, and initiative.
  • Proven organizational skills, great interpersonal skills, and ability to work as a key team member.
  • Comfort and efficiency with multi-tasking, issue resolution, and conflict management.

Physical Job Requirements

  • May require standing, walking, and sitting for extended amounts of time.
  • Occasionally lift and carry items weighing up to 50 lbs.
  • Manual and finger dexterity and hand-eye coordination.
  • Includes full range of body motion, including potential of handling and lifting patients.
  • Requires corrected vision, hearing, and speech within normal ranges. Must be able to effectively communicate with patients and team members.