Community Associate

2 weeks ago


Riverside, California, United States IWG Full time
About the Role

We're seeking a highly skilled and customer-focused individual to join our team as a Community Associate. As a key member of our center team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our members.

Key Responsibilities
  • Provide exceptional customer service and support to members, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the day-to-day operations of the center, including administrative tasks, inventory management, and maintaining a clean and organized workspace.
  • Develop and maintain strong relationships with members, understanding their needs and preferences to provide tailored support and services.
  • Collaborate with the Community Manager to plan and execute events, promotions, and other initiatives to drive member engagement and retention.
  • Stay up-to-date with company policies, procedures, and best practices to ensure compliance and excellence in customer service.
What We Offer
  • A competitive total compensation package, including a base hourly rate of $19.62 and a quarterly bonus plan.
  • A generous paid time off plan, including sick and vacation days, as well as 11 paid company holidays per calendar year.
  • A comprehensive health care plan, including medical, dental, and vision coverage.
  • A bright and inspiring work environment, with opportunities for professional growth and development.
  • A professional workplace community, with a focus on teamwork, collaboration, and customer satisfaction.
Requirements
  • 1+ year of customer service experience, preferably in a fast-paced and dynamic environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service excellence.
  • Basic IT skills, including proficiency in Microsoft Office and other software applications.
  • Legally eligible to work in the country where the center is located, and at least 18 years old.

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