Dog-Friendly Sales Professional

3 days ago


Thousand Oaks, California, United States Vitavet Labs Inc Full time
Job Summary

Vitavet Labs Inc seeks a highly motivated Customer Service Sales Representative to join our Inbound team. As a key member of our Direct to Consumer team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Performance Indicators

Handle an average of 40-60 inbound calls daily, achieving a high level of customer satisfaction and resolution efficiency.

Responsibilities
  • Develop strong relationships with customers, understanding their needs and preferences to identify opportunities for upselling and cross-selling.
  • Apply knowledge of products and services to address customer inquiries, providing clear and concise information.
  • Collaborate with colleagues to maintain accurate customer records and ensure seamless order processing.
  • Manage administrative tasks, including order verification and return processing.
Requirements and Qualifications
  • High School Diploma or Equivalent
  • Excellent written and verbal communication skills
  • Proven ability to multitask and adapt to fast-paced environments
  • Basic computer skills and willingness to learn, with prior call center experience preferred
  • Bilingual candidates encouraged to apply


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