Associate Team Leader

2 weeks ago

Ewa Beach, Hawaii, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will be responsible for supporting a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Key Responsibilities
  • Support the Multi-Unit Team Leader in executing and holding tax office associates accountable to Service Standards execution and client service experience
  • Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
  • Lead daily huddles and communicate essential information to office associates
Requirements
  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
What We Offer

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.

We offer a range of benefits to support our associates' total well-being, including medical coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan. We also offer a range of discounts on everyday items and services, as well as a wellbeing program to help associates build healthy habits.

We are an equal opportunity employer and welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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