Shift Leader

2 weeks ago

Madison, Wisconsin, United States Panera Brands Full time
Job Summary:

The Shift Leader is a key member of our store team, responsible for leading and directing the overall operations of the store in partnership with the General Manager or Assistant General Manager. This role requires a strong focus on team engagement, guest satisfaction, and ensuring a seamless customer experience.

Key Responsibilities:

* Lead shifts with a focus on team engagement and guest satisfaction
* Ensure the team has a clear understanding of goals, expectations, products, cleanliness, and new directives
* Demonstrate mastery of the DOING of Team Member with ease, enthusiasm, and excellence
* Think strategically about maximizing product sales and waste management
* Take ownership of the look and feel of the store and ensure it meets our high standards
* Consistently leverage effective communication on the floor during the shift
* See the needs of the team and guest and address situations before they become problematic

Requirements:

* At least 1 year of leadership, restaurant, retail, or customer service experience required
* Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends
* Must be at least 18 years of age

Preferred Qualifications:

* High school diploma or GED equivalent
* Valid driver's license and reliable transportation

Physical Requirements:

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

Equal Opportunity Employer:

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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