Color & Curl Concierge/Colour & Curl Specialist

The Color & Curl Concierge/Colour & Curl Specialist is a key role within our organization, responsible for driving the color & curl business. This individual will be the expert in color & curl/texture and will be responsible for determining customer color and care related needs and offering professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs.

• Determine customer color and care related needs and offer professional advice and recommendations
• Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
• Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
• Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
• Stay informed regarding emerging trends, remain agile in response to market changes, and build Industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market

• One year retail or other sales-focused experience
• Licensed cosmetologist highly preferred in US and Canada
• Reliable transportation to effectively service designated store and market
• Ability to travel to shows and/or sales meetings a minimum of 3 times a year
• Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
• Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred
• Strong knowledge of POS applications
• Comprehensive knowledge of computers, ipads, mobile devices and social media platforms

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