Customer Service Representative

4 days ago


Trenton, New Jersey, United States Service Experts LLC Full time

Job Summary:

About the Role

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction through effective communication, problem-solving, and conflict resolution.

Key Responsibilities:
  1. Respond to customer inquiries via phone, email, or chat.
  2. Resolve customer complaints and concerns in a professional and courteous manner.
  3. Provide product information, answer questions, and offer solutions to meet customer needs.
  4. Collaborate with internal teams to resolve issues and escalate complex problems.
  5. Document customer interactions and feedback in a clear and concise manner.
  6. Meet productivity and performance metrics, adhering to quality standards.
Requirements:

To succeed in this role, you should have:

  • A high school diploma or equivalent with one year of experience in customer-facing roles.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Basic knowledge of sales principles, product features, and technical specifications.
  • Proven ability to build rapport with customers, empathize with their concerns, and provide solutions.
  • Proficiency in Microsoft Office Suite and other relevant software applications.


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