Customer Service Representative
4 days ago
Job Summary:
About the RoleWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction through effective communication, problem-solving, and conflict resolution.
Key Responsibilities:- Respond to customer inquiries via phone, email, or chat.
- Resolve customer complaints and concerns in a professional and courteous manner.
- Provide product information, answer questions, and offer solutions to meet customer needs.
- Collaborate with internal teams to resolve issues and escalate complex problems.
- Document customer interactions and feedback in a clear and concise manner.
- Meet productivity and performance metrics, adhering to quality standards.
To succeed in this role, you should have:
- A high school diploma or equivalent with one year of experience in customer-facing roles.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Basic knowledge of sales principles, product features, and technical specifications.
- Proven ability to build rapport with customers, empathize with their concerns, and provide solutions.
- Proficiency in Microsoft Office Suite and other relevant software applications.
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