Technical Solutions Expert
6 days ago
We are seeking a highly skilled Technical Solutions Expert to join our team at Quest Global.
This role will be responsible for providing technical support and guidance to customers who use our products. The successful candidate will work closely with customers, product management, and engineering teams to troubleshoot and resolve complex technical issues, as well as identify and prioritize product improvements.
Key Responsibilities- Customer Support: Respond to customer inquiries and provide technical support for our products via phone, email, or chat.
- Troubleshooting: Diagnose and resolve complex technical issues related to our products with a high degree of independence.
- Escalation: Escalate complex customer issues to the appropriate team for resolution as needed.
- Collaboration: Collaborate with product management and engineering teams to identify and prioritize product improvements based on customer feedback and performance data.
- Training and Documentation: Provide technical guidance and training to junior support engineers and internal teams as needed, and develop and maintain technical documentation and knowledge base for our products.
- Bachelor's Degree: A Bachelor's degree in mechanical engineering, quality engineering, or a related field is required.
- Experience: 3-6 years of experience in product support or a related field is preferred.
- Skills: Strong problem-solving and analytical skills, proficient with using Microsoft Office products, excellent verbal and written communication skills, ability to multitask and prioritize effectively in a fast-paced environment, familiarity with mechanical and technical concepts, and ability to work well in a team environment.
We offer a competitive salary range of $85,000 - $110,000 per year, depending on location and experience, along with additional benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.
About UsQuest Global is a global organization headquartered in Singapore, living and working in 17 countries, with 56 global delivery centers, driven by 18,000+ extraordinary employees who make the impossible possible every day. We bring deep industry knowledge and digital expertise to deliver E2E global product engineering services, solving problems better, faster.
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