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Customer Service Representative

1 week ago

Honolulu, Hawaii, United States Springboard Hospitality Full time

Our Team

At Springboard Hospitality, we value diversity, inclusion, and teamwork. Our team members are passionate about delivering exceptional guest experiences and creating a positive and inclusive work environment. We are committed to providing opportunities for career advancement and personal growth.

Job Description

We are seeking a skilled and customer-focused Front Desk Agent to join our team at Ohia Waikiki Hotel in Honolulu, HI. As a Front Desk Agent, you will be responsible for delivering exceptional guest service, handling reservations, and maintaining accurate records.

Responsibilities

  • Handle guest requests and complaints in a professional and courteous manner.
  • Maintain accurate records of guest stays, including room assignments, reservation details, and payment information.
  • Communicate effectively with guests, colleagues, and management to ensure seamless operation of the front desk.

Qualifications

  • High school diploma or equivalent required; college degree preferred.
  • Previous experience in a similar role; IT expertise a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and maintain a calm demeanor in fast-paced environments.