Retail Customer Service Representative

2 days ago


Santa Rosa, California, United States DICK'S SPORTING GOODS INC Full time
About the Role

At DICK'S Sporting Goods, we're passionate about empowering athletes to achieve their dreams. As a Customer Service Specialist, you'll play a critical role in creating a seamless shopping experience for our customers. We're committed to fostering an inclusive and diverse workforce that reflects the communities we serve.

Key Responsibilities
  • Provide exceptional customer service by being proactive, approachable, and knowledgeable about our products.
  • Work collaboratively with teammates to ensure a hassle-free shopping experience for customers.
  • Assist with register coverage, cash handling, and maintaining a clean and organized sales floor.
  • Support the management team with scheduling, workflow direction, and monitoring department presentation standards.
  • Uphold company merchandising and presentation standards, including floor sets, signage, and inventory management.
  • Train and develop new and current teammates on company programs, policies, and procedures.
  • Maintain confidentiality and adhere to established safety, loss prevention, and standard operating procedures.
  • Create an inclusive store environment where everyone feels welcome, safe, and respected.
What We're Looking For
  • Previous retail sales, cashier, or customer-focused experience is preferred.
Benefits

DICK'S Sporting Goods offers a competitive pay range, starting at $24.00 per hour, and a generous suite of benefits. To learn more, visit our website.



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