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Service Delivery Manager

3 weeks ago

San Diego, California, United States HDR Full time
About HDR
At HDR, we are passionate about creating a workplace that is welcoming and inclusive. Our employee-owners are valued and respected, empowered to bring their authentic selves to work every day. We believe in fostering a sense of belonging throughout our company and communities, asking ourselves what impact we can have on the world.

We are seeking a Service Delivery Manager to serve as a client service manager, technical resource to regional and national teams, and a leader to develop and implement regional and Water Business Group initiatives. This position will focus on helping our municipal drinking water, wastewater, and storm-water clients address today's complex challenges, such as equitable and sustainable customer service, regulatory drivers, program affordability, workforce limitations, and asset renewal and replacement.

This consultant will need to view our clients' challenges and solutions through a One Water lens to deliver higher value investments through the interconnectivity of utility services, watershed-based approaches, and strategic partnerships. Project delivery and technical leadership will focus on strategic planning, asset management, and utility master planning. This consultant is expected to be active and visible within the water sector through association and client engagement.

Specific initiatives to advance within the West Region and the Water Business Group include:
  • One Water
  • Strategic asset management
  • Watershed management
  • Utility management consulting (e.g., organizational enhancement, strategic planning, workforce development, business process improvement)

About the Role
The Service Delivery Manager will direct and coordinate work of single or multidiscipline teams throughout the project's lifecycle (from development & initiation to close-out). Responsible for all aspects of large multidiscipline projects or medium-sized projects with high degree of technical complexity, involving a large project staff. Produce and coordinate several projects concurrently.

The ideal candidate will establish and maintain client relations, and be involved with marketing, contractual, design and production meetings. Conduct work sessions for deliverable development in conjunction with other staff and stakeholders. Coordinate staffing and workload through entire project life cycle, and ensure completion of deliverables on schedule. Track financial aspects of projects, and coordinate and adjust work effort with team to ensure that work is completed within parameters of agreed-to budget and schedule.

This role requires a strong ability to work cooperatively with Market Sector Directors, Business Class Directors, Regional Business Group Director, Area Business Group Managers, Area Marketing Managers and Area Manager.