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Assistant Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Manager to join our team at Holiday Station Stores - Workday. As an Assistant Manager, you will play a critical role in ensuring the smooth operation of our retail stores, providing exceptional customer service, and driving sales growth.
Key Responsibilities- Customer Service: Provide and coach store staff to deliver outstanding customer service in a courteous, friendly, and attentive manner.
- Facility Maintenance: Maintain awareness of the overall store facility's condition, notify the Store Manager of any equipment failure or maintenance/supply needs, and perform or direct store staff to perform general housekeeping duties.
- Merchandising: Monitor and ensure that product areas are stocked, rotated, and displayed to ensure freshness, appeal, and easy customer access.
- Sales Controls: Ensure all shift sales are completed in accordance with Company policies by entering and coaching store employees to enter all transactions at the time of purchase at the correct price using the correct keys/codes.
- Financial Controls: Keep accurate cash, sales, payroll, and inventory control records and accounts for variances.
- Staffing Controls: Oversees the activities of store employees as directed by the Store Manager, performs shift supervision, and assumes Store Manager responsibilities when needed.
- Security Controls: Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets.
- Administrative Controls: Prepares or assists in the preparation of periodic sales, product, and operating reports as directed by the Store Manager.
- Education: High school diploma or equivalent plus 6 months to 1 year of retail and management work experience preferred.
- Skills: Knowledge of basic business and customer service principles, including planning and organizing, resource management, and leadership skills.
- Abilities: Ability to communicate information and ideas in a clear and understandable manner, ability to deal with customers, unanticipated problems, or events using standard procedures, and ability to work as scheduled, including arriving to work on time.
- Physical Requirements: Ability to be exposed to cold or warm temperature extremes, ability to occasionally lift and/or carry up to 30 pounds from ground to overhead, and ability to stand and/or walk for an entire shift.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
