Pharmacy Operations Manager
3 weeks ago
Job Summary:
This role is responsible for overseeing pharmacy operations in retail stores, ensuring that pharmacy systems operate efficiently and accurately.
The Pharmacy Operations Manager will provide leadership to pharmacy staff, enhance performance, and ensure the pharmacy is appropriately staffed.
Key Responsibilities:
- Ensure operations of the pharmacy department are in compliance with pharmacy policies, procedures, and state and federal laws.
- Provide guidance and support to communicate and ensure compliance regarding Company policies, programs, and directives that apply to the Pharmacy Department in the retail store.
- Maintain current knowledge of legal regulations, industry trends, and best pharmaceutical practices; make recommendations to improve current programs and processes and to ensure company legal compliance.
- Ensure proper merchandising of the Pharmacy Department with Company policies and procedures; regularly inspect stores for compliance.
- Inspect assigned Retail stores for compliance with Third Party plan requirements.
- Identify operational issues; recommend and implement changes to control cost and maintain product quality.
- Support pharmacy stores to meet budgeted labor, inventory, and volume goals.
- Partner with other internal Pharmacy Operations Manager(s) to ensure consistency and efficiency throughout retail pharmacies.
- Responsible to maintain awareness of competition activity, implement needed actions, and report to department management.
- Ensure the OWN IT (One customer to Wow Now by Interacting and providing Total satisfaction) service programs and all customer service programs are implemented and followed in assigned stores.
- Responsible for department management including staffing, training, performance management, and career development of associates, and developing and monitoring department goals.
Requirements:
- Bachelor's Degree in Pharmacy or related field required. Doctorate degree in Pharmacy preferred.
- Five years of experience in pharmacy operations with demonstrated management of corporate pharmacy programs within retail pharmacies.
- Pharmacy License (in good standing) required in the state of operation.
- Three years of experience in a supervisory/management role.
- Excellent written and verbal communication skills.
- Strong organizational, prioritization, and time management skills.
- Strong attention to detail with ability to multi-task and coordinate multiple activities simultaneously.
- Ability to solve problems with a high level of accuracy.
- Ability to lead and teach others the fundamentals of pharmacy operations.
- Strong understanding of pharmacy laws and state and federal regulations.
- Proficiency in MS Office (Word, Excel, and PowerPoint).
- Ability to travel up to 80%.
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