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Housekeeping Suite Attendant

2 months ago

Branson, Missouri, United States Springboard Hospitality Full time
Job Summary

Springboard Hospitality is seeking a highly motivated and detail-oriented Housekeeping Suite Attendant to join our team at The Ozarker Lodge in Branson, MO. As a Housekeeping Suite Attendant, you will be responsible for maintaining the cleanliness and sanitation of guest rooms, corridors, elevators, and assigned areas. This is a full-time position that requires open availability and/or the ability to work evening shifts.

Responsibilities
  • Maintain the cleanliness and sanitation of guest rooms, corridors, elevators, and assigned areas.
  • Strip beds, remove soiled linen, terry, and trash from guest rooms and take to the appropriate locations.
  • Check under beds and sofas for debris, clean bedroom/closet area, and make beds.
  • Vacuum, sweep, and mop floors to ensure guest room areas, balconies, and hallways are free from debris.
  • Dust furniture, lamps, headboards, pictures, planters, chimneys, and floors, clean kitchen counters, cabinets, drawers, and refrigerators.
  • Clean bathroom counters, floors, showers, and tubs.
  • Report any missing or found articles, damage, or maintenance problems to the Housekeeping Supervisor.
  • Receive assigned section, keys, supplies, and any priority requests from the Housekeeping Supervisor.
  • Respond to guests, managers, and fellow associates in a friendly, helpful, and courteous manner.
  • Report all guest issues and complaints to management.
Requirements
  • 1+ year of experience in hospitality or equivalent establishment.
  • Advanced knowledge of computer software, including Microsoft Office and Outlook.
  • High school diploma or GED required; college degree preferred.
  • Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms.
  • Ability to lift, carry, push, or otherwise move objects up to 50 pounds.
  • Excellent customer service and sales skills.
  • Ability to effectively communicate with guests, management, and coworkers.
  • Ability to read, write, and understand the English language.
  • Ability to work well under time constraints and remain calm.
  • Ability to multitask, organize, and prioritize tasks on an hourly and daily basis.
  • Ability to work well with others in a team environment.
  • Ability to maintain confidentiality of guest and hotel information.
Benefits
  • Competitive base salary.
  • Full-time benefits, including medical, dental, vision, life, and pet insurance.
  • 401(k) plan.
  • Costco membership.
  • Bereavement leave.
  • Management contract referral program.
  • Education assistance.
  • Additional per-position employee rates at all Springboard Hospitality hotels.
  • Monthly cell phone stipend.
  • Dry cleaning services.
  • Hotel-level executive bonus program.
  • Retention bonuses.
  • Lead share program.
  • Associate of the month/quarter and company-wide associate of the year programs.
  • Associate referral bonus program.