Quality Assurance Leadership Role

3 weeks ago


Chicago, Illinois, United States Promo Builder LLC Full time
Job Title: Quality Assurance Leadership Role

We are seeking an experienced Quality Assurance Leader to join our team at Promo Builder LLC. In this role, you will be responsible for leading the Quality Assurance team and directly supporting the Customer Experience strategy.

As a Quality Assurance Leader, you will communicate and deliver work to align our company's mission, vision, and culture in all elements of customer experience. You will foster a culture of continuous improvement by incorporating peer-to-peer evaluation and self-evaluation of calls, emails, and live chat within the department.

In addition, you will develop dashboards and scorecards to track progression both at a department and specialist level. You will also compile weekly Customer Experience Quality metrics and develop product and business recommendations with supporting data.

Requirements:

  • 3+ years in a Quality Assurance role within a large Customer Experience Department;
  • 2+ years of supervisory experience;
  • Impeccable attention to detail;
  • Strong analytical skills;
  • Self-motivated, attentive to detail and not afraid but excited from often changes;
  • Multitasker, not afraid of a highly dynamic environment and constant change;
  • Fast learner with an eye to synthesize details and connect the dots between complex data relationships;
  • Well spoken, confident communicator and listener;

Salary Range: $90,000 - $110,000 per year, depending on experience.



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