Store Operations Manager

6 days ago


Aurora, Colorado, United States Jiffy Lube - 0965 Full time
Job Summary

We are seeking a highly motivated and skilled Store Operations Manager to join our team at Jiffy Lube - 0965. As an Assistant Manager, you will play a pivotal role in ensuring smooth store operations and delivering exceptional customer service.

About the Role

The successful candidate will oversee and support the customer service team in delivering an outstanding experience to all customers, addressing their inquiries, and resolving any issues promptly. They will also collaborate with the Service Center Manager to ensure efficient day-to-day operations, including scheduling, service workflows, inventory management, and maintaining a clean and organized environment.

Key Responsibilities
  • Customer Service Excellence: Ensure that customers receive top-notch service, address their concerns, and resolve issues efficiently.
  • Service Center Operations: Collaborate with the Service Center Manager to maintain smooth store operations, including scheduling, workflow management, and inventory control.
  • Team Leadership: Provide guidance, training, and coaching to store staff, promoting their growth and development while fostering a positive work environment.
  • Sales and Revenue Growth: Assist in developing strategies to drive sales, increase revenue, and achieve performance targets.
  • Quality Assurance: Maintain high-quality service standards by implementing quality control measures, conducting regular inspections, and adhering to industry best practices.
  • Technical Expertise: Demonstrate automotive knowledge to assist in diagnosing and resolving complex service issues.
  • Safety Compliance: Ensure compliance with safety regulations and company policies, promoting a safe work environment.
Requirements
  • Prior experience in the automotive service industry or retail management role.
  • Exceptional interpersonal and communication skills, with a customer-centric approach.
  • Proven leadership and team management abilities.
  • Solid understanding of automotive systems and repair procedures.
  • Strong organizational and multitasking skills to handle a dynamic work environment.
Benefits
  • Opportunity for advancement.
  • Competitive salary: $55,000 - $65,000 per year.
  • Generous Employee Discounts.
  • Health, Vision, and Dental Insurance.
  • 401K Program.
  • Weekly Bonus Pay.

Please note that the estimated salary is based on national averages and may vary depending on location and other factors.



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