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Customer Service Logistics Coordinator

2 months ago

Phillipsburg, New Jersey, United States Haleon Full time
About the Role

We are seeking a highly skilled Customer Service Logistics Professional to join our team at Haleon. As a critical link between our customers and internal supply chain organization, you will be responsible for processing sales orders, supporting cross-functional projects, collaborating with customers and internal partners, and managing order-to-cash relationships.

Key Responsibilities
  • Provide efficient and accurate order fulfillment of an assigned account base, and act as a liaison between the customers and internal partners.
  • Review and mitigate potential sales order issues, including customer expected pricing, and ensure compliance with Haleon's policies and procedures.
  • Communicate inventory constraints and surpluses to customers as appropriate.
  • Optimize LTL shipments into truckloads or 'ship withs' where feasible.
  • Understand carrier capabilities, lead time cycles, and customer receiving practices to deliver goods as efficiently as possible while monitoring shipments to ensure on-time delivery/OTIF requirements.
  • Assist transportation planners in resolving issues and communicating to appropriate parties as necessary to ensure efficient management of the delivery process to the customer.
  • Manage issues regarding damaged goods, shipment delays, customer refusals, and returns.
  • Prepare and analyze logistic-related customer scorecard metrics and participate in scorecard presentations with customers as required.
  • Report and validate data to support customer service and transportation activities and support Haleon KPIs and customer scorecard requirements.
  • Analyze existing order to ship processes for possible improvements.
  • Offer solutions to assigned customer accounts by providing services based upon specific customer initiatives.
  • Review and clear deductions related to penalties, OS&D, and vendor compliance chargebacks.
  • Coordinate with CPFR Analysts and CPFR/Customer Service Management to execute to the agreed-upon inventory allocation quantities for stock-constrained items.
Why You?

We are looking for professionals with the following required skills to achieve our goals:

  • Bachelor's degree
  • Minimum 1 year of customer-facing experience (retail, sales, and/or supply chain)
  • Experience with MS Office Suite Applications and MS Excel

Preferred qualifications include:

  • Bachelor's degree in business, supply chain, or finance
  • Experience with order processing, invoicing, credit/debit memos, claims, and deductions
  • Understanding of governance and risk management
  • Ability to multi-task and manage many projects with a wide variety of queries
  • Experience in working across boundaries with diverse internal and external cross-functional stakeholders, spanning varied levels of hierarchy
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Resourceful, energetic, and self-motivated individual with the ability to work independently and as part of a team, to deliver high-quality output, on time
  • Strong and effective written and oral communicator
  • Ability to employ effective decision-making strategies in resolving issues
About Haleon

Haleon is a new world-leading consumer healthcare company, shaped by all who join us. We're improving everyday health for millions of people by growing and innovating our global portfolio of category-leading brands through a unique combination of deep human understanding and trusted science. We're achieving this in a company that we're building together, in an environment that we're co-creating, and in a culture that's uniquely ours.

We offer a robust Total Reward package that consists of competitive pay and a comprehensive benefits program, including a generous 401(k) plan, tuition reimbursement, and time off programs, including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering. The estimated salary range for this role is $61,349 - $84,355.

We are an Equal Opportunity Employer and adhere to Affirmative Action principles, ensuring that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status, or any other federal, state, or local protected class.